Policies

POLICIES:

SHIPPING: Shipping in North America is a flat rate of $9.99CAD and includes tracking. Shipping takes approx 2-10 business days for Canadians, 2-10 business days for Americans, and 14-25 business days worldwide. Please remember that these are shipping estimates, and it is possible it could take longer due to unforeseen circumstances. It takes us a maximum of 12 business days to process and ship your order. You will receive a tracking number via email once your order has shipped. Please email us at lunarluxeca@gmail.com with any questions or concerns regarding shipping. We are not responsible for any duties or taxes applicable to any shipments. We are also not responsible for stolen packages.

RETURNS: All items purchased from Lunar Luxe are considered final sale. Please contact us if you have any questions or concerns about your order. lunarluxeca@gmail.com 

DAMAGES: If your package arrives damaged, please take photos before and after opening the package. These photos are needed to open an insurance claim with the courier. After receiving the photos, we will issue you a store credit.

LOST: If your package is lost in the mailing process, please let us know so we can file a claim. We are not responsible for lost or stolen shipments. If we win the claim, we will refund you in full. If we do not win, we will issue store credit.